FAQ 2017-12-06T13:51:01+00:00
Is my personal information safe on your site? 2017-12-06T12:54:49+00:00

We take your privacy and security very seriously. We use advanced encryption technology to protect all personal information entered on our site and do not store any credit card information on our server.

Website functionality cookies are enabled in order for you to browse our website, add items to your shopping cart, and create wish lists. Information obtained from these cookies, such as language and location, allow Avenue Sol to analyze and determine how customers are using our website. Not only does this allow us to continue to improve the website, but also offer a more robust, personalized shopping experience for you, our customer. For more information on website functionality cookies, please review our Terms of Use

Avenue Sol does not sell personal information to any third-parties.

Which forms of payment do you accept? 2017-10-31T19:11:34+00:00

We accept American Express, Visa, MasterCard, and Discover

Will I be charged sales tax on my order? 2017-12-06T12:44:51+00:00

Avenue Sol is required by law to collect tax for shipments within the state of Colorado. You will be able to view the sales tax included during the checkout process.

Are Avenue Sol products waterproof? 2017-10-31T19:45:11+00:00

Our products are designed to be durable, so getting them a little wet typically won’t hurt. Like most leather products, if you expect to wear them in the rain you may want to add a little extra protection, such as a water repellent cream or spray specifically made for leather.  

Will I need to break in my Avenue Sol Sandals? 2017-12-06T13:40:32+00:00

Most women can slip right into without having to break them in. Others may need to wear them a few times to help the leather shape to their feet.

How do I care for my Avenue Sol products? 2017-10-31T19:41:26+00:00

Our products are designed and manufactured to be durable and long lasting. Most items can be cleaned by using a small amount of leather cleaner and soft cloth by gently rubbing the surface in a circular motion. Cleaning options may vary depending on leather type and how you wear them.  

How often can I switch styles? 2017-10-31T19:46:20+00:00

As often as you’d like…where ever, when ever!!!

How long does it take to get a refund? 2017-10-31T19:20:03+00:00

Once we receive your returned item, we will issue a credit to your card within 1 business day. Credits are usually applied immediately, but may sometimes take several days to appear on your statement. Returned items must be received in new condition and must not show any signs of use or wear. 

 

How long do exchanges take? 2017-12-06T13:05:28+00:00

Exchanges are processed quickly and typically resent within 1 business day of receiving the returned item. Your replacement will arrive within 3-5 business days if shipped within the US. International exchanges may take longer. Exchanged items must be received in new condition and must not show any signs of use or wear.

If you’d like to request a guaranteed delivery date, contact our team and we will help upgrade your shipping. Additional charges may apply.

How do I exchange or return my order? 2017-12-06T13:06:32+00:00

We strive to make returns and exchanges as easy as possible.

To return or exchange an item please contact us here and we will respond within 1 business days. Once your exchange/return has been received, we will ship a replacement or issue a credit to the card used to make the purchase within 1 business day. Refunds typically show on your credit card statement within 2 business days, but in some instances may take longer. Customer is responsible for return shipping costs.

How can I track my order? 2017-12-06T13:13:43+00:00

Once your order is ready to ship, we will send tracking information along with your shipment confirmation. You may also log in to your Avenue Sol account here to check the status of an order.

Can I send Avenue Sol as a gift? 2017-10-31T19:35:53+00:00

Absolutely! Although we do not have a gift card option available at this time, we will gladly ship your order to a friend or family member.

When will my order arrive? 2017-12-06T13:28:02+00:00

We process and ship same day until 2:00 pm MST. Avenue Sol works with our partners at FedEx to offer you the inexpensive rates. Your order should arrive anywhere in the continental U.S. within 3-5 business days via FedEx Ground delivery. If you need a guaranteed delivery date, 2-Day and Next Day options are also available from FedEx during the checkout process at an additional charge.

International orders can be shipped via FedEx International Economy or Priority and will arrive in 3-10 business days depending on the destination country.

How does sizing run? 2017-12-06T13:38:47+00:00

Avenue Sol sandals run true to size. For more info on sizing, check out our size guide. 

What is your return & exchange policy? 2017-12-06T13:08:30+00:00

If you are not completely satisfied with your Avenue Sol order we will be happy to offer an exchange or refund within 14 days of receiving the item. Exchanged or returned items must be in new condition and show no signs of use or wear. We recommend first trying on and testing footwear in a carpeted area in order to maintain their new condition.

To get started with your return or exchange, click here or feel free to contact us with any questions.

Does Avenue Sol offer international shipping? 2017-12-06T13:22:31+00:00

We are able to ship to most countries. International shipping options are available at checkout for an additional cost. International shipments will be delivered via FedEx International Economy or Priority shipping. All international orders MAY be subject to additional taxes and duties determined by the destination country’s local import and custom laws. These additional fees may be incurred at time of delivery and are the responsibility of customer.

How much is shipping? 2017-12-06T13:26:20+00:00

We are proud to offer FedEx Ground, 2-Day, and Overnight shipping for all U.S. orders. Additional international shipping options are available at checkout. We offer FedEx International Economy and Priority delivery for all international shipments. International orders may be subject to additional taxes and duties determined by the destination country’s local import laws and are the responsibility of customer.

Do Avenue Sol sandals fit wide or narrow feet? 2017-12-06T13:42:48+00:00

Our European style foot bed are terrific for both wide and narrow feet. One of the great things about our sandals is that they will form to your feet as you wear them. Give them a try and if they’re not the perfect fit, we have a great exchange and return policy.

Do you carry half sizes? 2017-12-06T13:41:58+00:00

Many women who wear half sizes can comfortably size up or down. Our European style sandal have a wider foot bed so we recommend trying a half size down. If your pair of Avenue Sandals are not the perfect fit, we will be happy to exchange them for another size or offer a refund. Exchanges and returns must be in new condition and show no signs of use or wear.

What are Avenue Sol Sandals? 2017-03-01T21:33:59+00:00

Av Sol are designer flats sandals that you can wear all day, every day.  Each pair is individually crafted and made from the finest leathers. To learn more about Av sol, visit our About Us page.

Size Guide 2017-10-31T19:58:14+00:00

Please use the size chart to help determine your size. If you have a specific sizing question feel free to contact us.

 

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